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How does the system work?
It is very simple. Here are the 3 steps taken by customers:
1. Customer receives email notification or accesses account via the City of Brooklyn Center website by clicking on the “View or Pay Your Bill” button.
2. Customer locates and views bill and either enters payment information for a One Time Payment or registers to schedule a payment.
3. Customer receives an email confirmation with their payment amount and payment process date.

eUtility Billing

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1. How does the system work?
2. Do I need to register to pay a bill?
3. Why should I register to pay a bill?
4. How Do I Register?
5. Do I have to enter an email address to make a payment?
6. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
7. Will I receive a confirmation email that my bill has been paid?
8. How do I find my account number to login?
9. I forgot my Password, how do I find it?
10. What forms of payment can I use?
11. Can I still send in a paper check?
12. What are the costs for paying online?
13. How will I know that my payment has been accepted?
14. Can I use more than one payment method per transaction?
15. How long does it take for a credit card transaction to process if I pay online?
16. How long does it take for an electronic check/EFT (electronic funds transfer) transaction to process if I pay online?
17. Why did I get a paperless registration email?
18. What information do I need to make a payment?
19. When can I pay?
20. Can I tell if my payment has been posted?
21. Will I have online access to my account?
22. Will I be able to print a copy of my bill?
23. What is Auto-Pay?
24. Can I cancel Auto-Pay?
25. I signed up for Auto Pay but do not see any information under “My scheduled payments.”
26. What are scheduled payments?
27. Can I schedule payments?
28. Can I change a scheduled payment?
29. What is a partial payment?
30. What is a partial payment?
31. What is the difference between auto-pay and a scheduled payment?
32. What if I already have auto-pay or a scheduled payment set up with my bank?
33. I received an email stating “Thank you for going paperless,” but I DID NOT sign up for paperless.
34. Who do I contact with questions about a bill?
35. If I have additional questions or I am having trouble registering, who should I call?
36. Security
37. What is PCI Compliance and why is it so important?
38. Who has access to my account?
39. When does a lockout message occur?